Non-Conformance and CAPA Management App


The MetricStream Non-Conformance and CAPA Management App streamlines and standardizes the lifecycle of non-conformance identification, evaluation, and segregation, leading up to CAPA management. The App provides a common platform for capturing, managing, and tracking non-conformances across the enterprise. It facilities cross-functional teamwork and communication on non-conformance and CAPA activities based on industry standard methodologies, while also providing in-depth and real-time visibility into related metrics and trends. 



Initiates Non-Conformance
Helps log and capture comprehensive data on non-conformances; sends automated alerts to the responsible department and supplier; supports correlation with previous non-conformances

Review and Approval
Routes non-conformances to the relevant owners for review, approval, and creates a detailed action plan.

Investigation and Corrective Action
Assigns investigative tasks to the responsible personnel and teams through automated alerts; support root cause analysis; tracks implementation of CAPA plans; triggers follow-ups and validation of results

Reporting and Metrics
Provides real-time visibility into non-conformance and CAPA data, statistics, and trends; tracks the status of non-conformance and CAPA in real-time”


  • Accelerate non-conformance investigations, reviews, and approvals, as well as CAPA management through streamlined, automated workflows
  • Enhance collaboration and information exchange on non-conformance and CAPA processes across departments and third parties
  • Gain a comprehensive, real-time view of non-conformance and CAPA activities to make sure that nothing slips through the cracks
  • Keep investigation and CAPA processes on track with automated alerts and notifications
  • Minimize repeat non-conformances through consistent and closed-loop investigations and CAPA processes
  • Lower the cost of poor quality. Strengthen compliance with quality standards and regulations

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