OVERVIEW
As the leading provider of voice, video and call recording, Voice Products services key industries across the US such as healthcare, education, utilities, transportation, legal, law enforcement and E911. Businesses and vendors defer to Voice Products’ expertise in speech recognition, medical document management systems, courtroom and interview room recording, medical coding solutions, digital dictation, video surveillance, body worn cameras, customer interaction recording and analytics, Next-Gen 911 and access control.
DESCRIPTION
Capture Customer Interactions with Voice Logging
NICE provides best-in-class voice logging systems and tailored business solutions to address the unique needs of brokerage firms, banks, contact centers, sales and marketing departments. The NICE offering enables organizations to capture customer interactions and transactions, analyze them to reveal business insights, and apply these insights in real time to achieve positive business impact across all communication channels.
- Compliance Call Recording (Voice Logging) – Ensure regulatory compliance and cost-effective dispute resolution at corporate sites, remote branches and small contact centers.
- Operational Efficiency – Maximize the efficiency and effectiveness of contact center workforce and quality processes.
- Customer Experience – Deliver customer experience that differentiates companies from their competitors, builds wallet-share and creates long-lasting customer relationships.
- Revenue Growth – Relay the “voice of the customer” throughout the enterprise to capture cross-sell and up-sell opportunities, increase marketing effectiveness and improve collections effectiveness.
- Financial Crime, Risk and Compliance – Reduce and deter financial crime, comply with governmental regulations, improve oversight and minimize exposure to risk.
Source : http://www.nice.com
