OVERVIEW
The IP/Digital Call Logger solution is comprised of IP/Digital desktop units, multiple IP licenses with BackOffice software for IP recording, stackable 4-port digital call logging unit with BackOffice software, and three pieces of software –IP/Digital Manager, IP/Digital Archiver and IP/Digital Reporter. Together, these solutions offer a comprehensive call recording and agent evaluation package for businesses both large and small.
DESCRIPTION
IP/DIGITAL CALL LOGGER FEATURES
- Hardware and software components provide recording solutions for businesses of any size.
- Desktop units offer a plug-and-play solution for call recording, storage and management.
- The 4-Port Digital Call Logging Unit monitors four IP and digital connections.
- IP/Digital Manager and IP/Digital Reporter provide quick, easy access to important archived calls.
- IP/Digital Reporter provides top-level supervisor monitoring, reporting and an agent grading package.
- IP/Digital Call Logger is compatible with the latest NEC communications servers.
IP/DIGITAL CALL LOGGER BENEFITS
- Enables UNIVERGE DT700 and DT300 series telephone users to record, store and manage calls
- May be personalized to automatically record all calls or manually controlled to only record selected conversations
- Needs no additional power source or wiring to function
- Monitors any combination of IP or digital extensions on a server
- Allows users to manage calls and work with recordings from anywhere on your network
- Delivers tools to simplify shortcut creation and archived call access
- Provides customizable call sharing forms that use sophisticated weighting criteria to ensure that emphasis is placed on the areas most critical to your business
- Offers grading modules to help supervisors set key parameters for agent performance
Source : https://www.necam.com
