OVERVIEW
eGain Mail, the leading email management software, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.
DESCRIPTION
Features
- 100% web-based email management software enables remote and easy administration
- Fine grained control over user access, role, and permissions
- Immediate, scheduled, and out-of-the-box reports
- Multichannel and channel-specific analytics
- Widest range of deployment options — inhouse implementation, subscription-based hosted delivery, and managed services for remote administration of licensed software
- Complete customer information and interaction history, across channels, available to email customer service agents, enabling informed interactions
- Automated service processes for the email channel, such as auto-replies, auto-suggestions, and auto-acknowledgements improve productivity
- Web-based consoles for a range of users: Agents, supervisors and managers, business analysts, knowledge authors, programmers, and system administrators
Source : http://www.egain.com
