OVERVIEW
Gain Cobrowse™ enables your agents to provide high-value, live collaboration options to online customers and prospects. It gives your company the ability to deliver real-time assistance and convert website visitors into profitable, long-term customers. Designed to provide smooth cobrowsing experiences even on complex websites, eGain Cobrowse has the industry’s most advanced cobrowsing capabilities based on patent-pending new technology.
DESCRIPTION
Features
- No downloads required
- Ensures privacy and compliance by allowing business rules to be configured to disable read, edit, submit actions on elements of forms
- Allows comprehensive session logging
- Combine it with eGain Chat™ and eGain ClickToCall™ to let customers seamlessly combine live chat with cobrowse, or click-to-call with cobrowse while researching, deciding, and buying on the website
- With eGain Offers™, businesses can proactively offer cobrowse sessions to website visitor
- Provides a 360 degree view of customer interaction history to agents
- Provides true multichannel experience as it can be used in conjunction with a phone call, web chat, or click-to-call session
- Organically built on the CEH platform, eGain Cobrowse works seamlessly with all other products in the eGain products suite
- Simple to set up
Source : http://www.egain.com
