OVERVIEW
eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service. It lets you call them over traditional voice channels like a land line or a mobile phone or, if the customer wants, you can speak with them over the computer.
DESCRIPTION
Features
- Customers can request immediate or scheduled callbacks
- Available on all browsers for site visitors
- Combine it with cobrowse for collaborative assistance
- Use the same telephone infrastructure for phone calls and click-to-call requests
- Enable click-to-call feature on specific web pages or the entire website
- Brand the click-to-call web form template to match your website look
- New, contemporary click to call interface
- Allows multiple entry point configurations within one department
Source : http://www.egain.com
