OVERVIEW

CUBE Contact Center offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration.

DESCRIPTION

Solution Type

  • Server Based Solution – HMP based Solution with combination of E1 and SIP or Only SIP based dialer.
  • EPABX Based Solution – The QuickCall Dialer can be integrated with any EPABX available in the market on E1/SIP Links. Integration with EPABX TAPI or CSTA shall add to the performance of the system. (In Premise)
  • On Premise, Hosted or Cloud based

Key Differentiators

• Increase the productivity of call center agents
• Immediate, measurable improvements to contact rates as only successfully connected calls are routed to agents.
• Maintain high call volumes
• Improve the customer experience
• Adhere to changing regulations
• Retain a motivated, productive workforce
• Realize a greater return on investment.
• Reduces workforce turnover or headcount
• ACD with skills based routing
• Blended Outbound and Inbound calls
• CRM with screen pops
• Voice recording & Conferencing
• Predictive Dialer with multiple campaigns
• Real-time reporting and billing

Office Location : Noida

Source : http://www.cube-software.com

                     

Website

http://www.cube-software.com

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