CUBE Contact Center offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration.


Key Solution

  1. Server Based Solution
  2. EPABX Based Solution
  3. On Premise, Hosted or Cloud based

Key Benefits

  1. Increase the productivity of call center agents
  2. Immediate, measurable improvements to contact rates as only successfully connected calls are routed to agents.
  3. Maintain high call volumes
  4. Improve the customer experience
  5. Adhere to changing regulations
  6. Retain a motivated, productive workforce
  7. Realize a greater return on investment.
  8. Reduces workforce turnover or headcount
  9. ACD with skills based routing
  10. Blended Outbound and Inbound calls
  11. CRM with screen pops
  12. Voice recording & Conferencing
  13. Predictive Dialer with multiple campaigns
  14. Real-time reporting and billing