OVERVIEW
CUBE Contact Center offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration.
DESCRIPTION
Key Solution
- Server Based Solution
- EPABX Based Solution
- On Premise, Hosted or Cloud based
Key Benefits
- Increase the productivity of call center agents
- Immediate, measurable improvements to contact rates as only successfully connected calls are routed to agents.
- Maintain high call volumes
- Improve the customer experience
- Adhere to changing regulations
- Retain a motivated, productive workforce
- Realize a greater return on investment.
- Reduces workforce turnover or headcount
- ACD with skills based routing
- Blended Outbound and Inbound calls
- CRM with screen pops
- Voice recording & Conferencing
- Predictive Dialer with multiple campaigns
- Real-time reporting and billing
