OVERVIEW
Portrait Interaction Optimiser is a packaged application that sits behind your existing systems to provide the most accurate, targeted sales, service and retention offer, for each individual customer, at the specific moment of interaction, whatever the channel.
DESCRIPTION
Key Features of our Customer Interaction Analytics Tools
Our customer interaction analytics software has some great features enabling you to improve your understanding of and interaction with your customers.
Outstanding customer data connectivity capabilities
Portrait Interaction Optimizer can connect data from various channels and units within your business without duplication enabling you to monitor multi-channel activity in a single view.
This superb customer interaction analytics software also has an “inbound/outbound fusion” feature enabling you to connect your outbound direct marketing campaigns with inbound customer interactions so you can get a true picture of how successful your campaigns are.
Provides individualised real-time suggestions
Our customer interaction analytics software provides you with individualised carefully targeted sales retention and service offers for customers in real-time while you are interacting with them.
This enables you to provide a personalised service helping you to increase sales and improve levels of satisfaction amongst your customer base.
Easy to use with built-in support functions
Portrait Interaction Optimizer is an extremely user-friendly customer interaction analytics package with a simple to navigate interface.
Its contextual capabilities mean that it can guide your staff throughout the course of their interactions with your customers so that they can make the most of those interactions.
Flexible and versatile
Our customer interaction analytics software is versatile enough to enable you to create or alter campaigns “on the fly” for immediate impact.
You can also use it to perform a rapid “what if” analysis so that you can determine the right campaign mix before implementing your plan – helping you to maximise ROI.
Source : http://www.pitneybowes.com
