OVERVIEW
IVR leads callers thru audio activates to access, enter or modify statistics using their cellphone’s keypad. Automates your customers’ routine, time-consuming, labor-intensive smartphone queries.Routinely tracks the quantity of calls and overall amount of call time.
DESCRIPTION
What IVR can do?
- IVR leads callers through audio prompts to access, enter or modify data using their telephone’s keypad.
- Automates your customers’ routine, time-consuming, labor-intensive telephone queries.
- Automatically tracks the number of calls and total amount of call time.
- Automatically tracks call detail statistics, enabling you to create a standard set of reports.
What are the benefits?
- Expand into new markets.
- Reduce operating costs for your client.
- Offer fast, consistent information delivery.
- Create automated applications to handle routine and sophisticated client needs.
- Retrain existing customers.
- Offer timely turn-around for custom IVR applications.
- Provide 24/7 service without additional staff.
Possible areas for Use
- Government Sector.
- Banks, Insurance Agencies.
- Private Offices.
- Courier Services.
- Educational Sector .
- Civil Court.
- Marketing Agencies.
Source : http://eqlsoft.com
