IT Operations Management


IT operations management is the process of managing the provisioning, capacity, performance, and availability of an organization’s IT infrastructure including on-premises data centers, private cloud deployments, and public cloud resources. 


The digital business runs on IT

Today’s new digital business systems rely heavily on multi-source IT infrastructure and other technology services including any combination of on-premises data centers, private cloud deployments, and public cloud resources. IT operations management empowers IT organizations to:

  • Ensure the performance and availability of digital services
  • Optimize cost and align risk decisions with business needs
  • Efficiently run and manage business-dependent technology
  • Respond to problems fast and recommend improvements

Find and fix problems fast

In the fast moving digital era, IT operations teams need to find and fix problems before the business feels the impact. IT operations management helps IT teams:

  • Proactively identify and resolve performance and availability issues in a hybrid IT environment
  • Intuitively examine operational norms, reveal abnormalities, measure service impact, and identify risk to simplify troubleshooting and resolution

Understand the user experience of applications

When an application has performance issues or a customer has a bad experience with an application, IT operations is often the first to get a call about the problem. IT operations teams need to understand application performance and simulate user experience in the context of the IT infrastructure to:

  • Pinpoint the source of the problem, from infrastructure to code to resource availability
  • Understand the broader service impact of an application performance issue
  • Proactively communicate with IT services, application owners, and development teams

Optimize capacity to control cost and minimize risk

Digital business requires IT to be nimble and accurate when tuning the dynamic IT infrastructure.  IT operations management empowers the continuous alignment of services to:

  • Understand utilization at the resource, service, and business-level
  • Eliminate over-provisioning and under-provisioning, and their associated costs
  • Align resource forecasting with business demand

Make smart, data-driven decisions to fuel the business

In the modern digital business, reporting for the sake of reporting becomes extinct and data becomes the currency that guides and drives all decisions and actions. IT operations management helps to:

  • Break down IT information silos and automatically organize multi-structured data from diverse, dynamic sources
  • Empower the IT operations management team to turn meaningless data into actionable information that supports decisive action

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