IT Operations Management


IT operations management is the process of managing the provisioning, capacity, performance, and availability of an organization’s IT infrastructure including on-premises data centers, private cloud deployments, and public cloud resources. 


Key Features

  1. Ensure the performance and availability of digital services
  2. Optimize cost and align risk decisions with business needs
  3. Efficiently run and manage business-dependent technology
  4. Respond to problems fast and recommend improvements
  5. Proactively identify and resolve performance and availability issues in a hybrid IT environment
  6. Intuitively examine operational norms, reveal abnormalities, measure service impact, and identify risk to simplify troubleshooting and resolution
  7. Pinpoint the source of the problem, from infrastructure to code to resource availability
  8. Understand the broader service impact of an application performance issue
  9. Proactively communicate with IT services, application owners, and development teams
  10. Understand utilization at the resource, service, and business-level
  11. Eliminate over-provisioning and under-provisioning, and their associated costs
  12. Align resource forecasting with business demand
  13. Break down IT information silos and automatically organize multi-structured data from diverse, dynamic sources
  14. Empower the IT operations management team to turn meaningless data into actionable information that supports decisive action