OVERVIEW
IT operations management is the process of managing the provisioning, capacity, performance, and availability of an organization’s IT infrastructure including on-premises data centers, private cloud deployments, and public cloud resources.
DESCRIPTION
Key Features
- Ensure the performance and availability of digital services
- Optimize cost and align risk decisions with business needs
- Efficiently run and manage business-dependent technology
- Respond to problems fast and recommend improvements
- Proactively identify and resolve performance and availability issues in a hybrid IT environment
- Intuitively examine operational norms, reveal abnormalities, measure service impact, and identify risk to simplify troubleshooting and resolution
- Pinpoint the source of the problem, from infrastructure to code to resource availability
- Understand the broader service impact of an application performance issue
- Proactively communicate with IT services, application owners, and development teams
- Understand utilization at the resource, service, and business-level
- Eliminate over-provisioning and under-provisioning, and their associated costs
- Align resource forecasting with business demand
- Break down IT information silos and automatically organize multi-structured data from diverse, dynamic sources
- Empower the IT operations management team to turn meaningless data into actionable information that supports decisive action
