OVERVIEW
We have now introduced Infrastructure Management Services, which revolve around 24×7 monitoring service to our intensive monthly maintenance program to our Live Help Desk. Our service oriented approach drives us to do more than what our Contracts, Service Level Agreements and Guarantees say we will.
DESCRIPTION
Live Help Desk
eSolution’s Live Help Desk is available 24x7x365 to serve the technical needs of your end users.
24X7 Network Monitoring
High network availability and stability are fundamental components for most businesses. eSolution’s Network Operations Center (NOC) provides 24x7x365 monitoring and ?rst level response services to our clients.
Remote & Onsite Support
In addition to proactively monitoring and maintaining your systems, eSolution’s engineers can provide remote and onsite support for your end users. Whether acting as a complete outsourced IT department or supplementing your internal IT staff, eSolution can fully manage your servers, desktops and network devices.
Preventative Maintenance Services
For most organizations, the greatest challenge of maintaining a network is remaining consistent with the overall maintenance of the infrastructure, thereby increasing the longevity of your hardware.
