OVERVIEW
eGain Virtual Assistant™ is a lifelike, conversational agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (also called virtual agent or chatbot),
DESCRIPTION
Features
- Brand-aligned avatar-based chatbot
- Natural language processing (NLP) capability
- Seamless, context-full escalation to assisted channels
- Can be always present on the website or be presented as a rules-based offer
Source : http://www.egain.com
