OVERVIEW
eGain SelfService+AI enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.
DESCRIPTION
Features
Search
- Keyword and intent-based search
- Natural language search with optional avatar interface
- Topic tree browsing
- Guided help, powered by patented Case-Based Reasoning (CBR)
- Content federation from across web site, contact center, enterprise, community, and social content
- All access methods behind a single search box
- Relevance-ranked presentation of search results
Distinctive Self-Service
- Innovative online self-service experiences, including brand-aligned avatar interfaces and context-aware escalations to assisted service
- Flexible templates that match the look and feel of self-service pages to the rest of the web site and the brand
- Contextual widgets for the desktop, webtop, and mobile devices
- Ability to hop across search methods to find the answer (for instance, from topic-tree browsing to artificial intelligence-enabled guided help)
Source : http://www.egain.com
