OVERVIEW
eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers via multiple interaction channels such as email, phone, and SMS.
DESCRIPTION
Features
- Alerts, triggered by events, can be delivered through any interaction channel including SMS, email, fax, and voice
- Alerts can be internal to the enterprise or external
- Consolidate and coordinate notifications and alerts from multiple systems in the enterprise
- Internal alerts related to specific customer events enable effective and proactive customer service
- Preemptive and proactive approach reduces the number of incoming requests for agent-assisted service, while enhancing customer experience and sales
- Use it for promotions such as contextual cross-sell and upsell
- With eGain’s inbound products, it provides a complete, “hub” view of inbound and outbound interactions to contact center agents, including responses to notifications
Source : http://www.egain.com
