A voice logger is a kind of device that is programmed to use record information forms the telephones, microphones, radios, and other sources for storage on a computer’s hard drive or any removable hardware. This is important tool in recording conversation between the contact of the agents, managers, and supervisor on one hand and predictions, leads or client on the other.
Therefore, here are the helpful features of Voice Loggers:
- It is automatically record the entire conversation and keep a way of outbound and inbound interactions between the clients and agents for the feature assurance with our no bar recording and it’ record limitlessly.
- Search through a voice records even without endless buttons, menus and save up in your valuable time. Searching in voice logger is effortlessly.
- Just post a simple backup drive then save all the records either choose a record to be backed up regularly.
- Do not worry about the security. The managers, supervisors, administrators and other qualified user are only allow to access in voice logger. Sensitive information in the wrong hands could cause disaster on the image of company.
- Can store a multiple formats. If we want to save space, we are able to convert the voice logs into MP3 format. It can also convert in .WAV format. We can also choose other file format that you want.
- Reporting and viewing via online. Accessing to the comprehensive report and voice logs is allowed in the OVS CRM.
What is the solution that was provided by Asterisk Voice Logging Solutions?
- The following are the solution that are provided by Asterisk Voice Logging that helps a lot in recording conversation in a call center company.
- It installed the PRI Loggers, Digital Loggers, Analog Loggers and Pri Voice Logger on Asterisk
- Its centralized the access
- All branches can be access thru internet
- All the voice logging data will stored in the server as well as the details that allow to retrieve using our Z.CLS application
- Provide the centralized Voice Logging Solutions
Source : https://www.dcnetindia.com