Asterisk Call Center Solutions


Asterisk is the powerful tool for building a call center solutions and systems. With the support of the IVRs, outbound calling, live monitoring, call queries, and reporting. Asterisk take in the virtual that it’s need in creating a call center. Even informal or call center is capable in building a call center by using a single asterisk server that is deployed from a turnkey IP PBX. The call centers are generally makes a cluster of Asterisk system structure to scale as the business grows. A call center worth a legacy of ACD systems is frequently used Asterisk as an attachment that serving as the IVR front end to a skill-based solution.


Key Solutions

  1. Group Calls by DID/ANI/DNI/ or other unique identifiers
  2. Interactive Voice Response
  3. ACD call handling based on the schedule and special occasions
  4. The ability to register the agents who will only allowed to receive calls
  5. Providing the call information to agents before taking the call
  6. A skills based routing to track the calls in a most appropriate agent that is available
  7. Queue Prioritizing that based on the business factors in the same type of calls
  8. The capability to lo the agents into queues for which they have required skills
  9. Offering a telephony functions like conferences and transfers