Asterisk Call Center Solutions

OVERVIEW

Asterisk is the powerful tool for building a call center solutions and systems. With the support of the IVRs, outbound calling, live monitoring, call queries, and reporting. Asterisk take in the virtual that it’s need in creating a call center. Even informal or call center is capable in building a call center by using a single asterisk server that is deployed from a turnkey IP PBX. The call centers are generally makes a cluster of Asterisk system structure to scale as the business grows. A call center worth a legacy of ACD systems is frequently used Asterisk as an attachment that serving as the IVR front end to a skill-based solution.

DESCRIPTION

The following are the Q-Suite ACD Design that is needed in order to achieve the Asterisk Call Centers Solution:

  • Group Calls by DID/ANI/DNI/ or other unique identifiers
  • Interactive Voice Response
  • ACD call handling based on the schedule and special occasions
  • The ability to register the agents who will only allowed to receive calls
  • Providing the call information to agents before taking the call
  • A skills based routing to track the calls in a most appropriate agent that is available
  • Queue Prioritizing that based on the business factors in the same type of calls
  • The capability to lo the agents into queues for which they have required skills
  • Offering a telephony functions like conferences and transfers

Source : https://www.dcnetindia.com

                     

Website

https://www.dcnetindia.com

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