OVERVIEW
Continuously interact and engage with your customers through personalized recommendations, experiences, and rewards. Create world-class loyalty programs to delight customers. Capture and analyze customer feedback to continuously improve and excel in your customer engagement initiatives.
DESCRIPTION
Key Features
- Map and analyze both online and offline customer footfall
- Provide personalized recommendations based on segmentation, past preferences and purchase affinity
- Assign tasks, track progress and manage performances of store associates
- Create a card-less loyalty and rewards system with hassle-free enrollment
- Set up a centralized program that allows customers to earn and burn points across both online and offline channels
- Track KPIs such as reward points, earn-burn ratio, number of registrations, average price/product and more
- Capture customer feedback through multiple channels
- Run personalized surveys, analyze results and follow up with customers
- Set automated campaigns to win back dissatisfied and dormant customers
- Enhance Net Promoter Score
- Empower store associates with unified customer data from multiple channels
- Acquire actionable insights on customer behavior and provide personalized product recommendations
- Convert store associates into product experts by displaying products on tablets and other devices
