OVERVIEW
We are providing customers’ Call Center Solutions, Strong domain expertise and extensive technology skills enable Avyukta Intellicall to provide high quality IT solutions & services to its valued call centers and BPO s. Avyukta Intellicall provides innovative, effective and high quality Call center Services to customers worldwide.
DESCRIPTION
Key Features
- Outbound: Predictive/Progressive/Manual Outbound Dialer
- Inbound ACD
- Single Tree IVRS
- Scalable to hundreds of seats (wrt single/multiple server capabilities)
- Conference/Flashback/Transfer/TPV/TPC
- Barge/Barge in Whisper/Snoop
- Custom Disposition (Both Cyclic and Non-Cyclic)
- Default Agent/Admin CRM/MIS/Pop Up/Custom Dispositions/Pause
- Codes/Custom Scripts/DND/URL Pass
- Real Time Monitoring
- Integrated call recording with required nomenclature
- 10+ Comprehensive Default Reports (30+ others wrt process)
- Inbound, Outbound and Blended call handling (Multi campaigned)
- Scheduled Call-backs (with calendar scheduling)
- Scheduled call backs on Same Agent-Only and Anyone/ACD
- IVRs (Voicemail boxes and VM to EM as custom)
- Single-Multi Campaign / Agent
- Comprehensive call detail records (CDRs)
- Blended Login and Agent CRM Pop Up update on Commenting and
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