OVERVIEW
SupportBee is the easiest way for companies to manage their customer support emails. While staying close to an email like experience, SupportBee gives them the tools needed to effortlessly collaborate with their entire team on support tickets. We truly believe in the idea of collaborative customer support and all our plans offer unlimited logins. We are bootstrapped, profitable and hungry for growth!
DESCRIPTION
SupportBee is Simple, Collaborative & Effective
An email ticketing system that helps you deliver better customer support
Manage everything in one place
Manage emails for all departments, or even various brands within an organization from a single inbox in SupportBee.
Knowledge Base Software
Our integrated knowledge base software empowers your customers to help themselves, thus reducing your support overheads.
Customer Portal Software
SupportBee’s customer portal software provides a dedicated space for your customers to manage and track the progress of their support requests. This transparency and accountability can provide your customers with the much needed assurance that their requests are not lost in the corporate blackhole.
Integrate seamlessly with 3rd party apps
Improve your workflow with SupportBee’s 40+ third-party integrations, including project management software, bug trackers, CRMs, and more.
Get actionable insights
Whether you want to see trends, get a quick overview of important metrics, or drill down into the details, SupportBee’s Reporting feature offers it all.
Manage your helpdesk on the move
SupportBee is available as an app for bothAndroid and iOS. You can also access SupportBee from your mobile and tablet browser to handle support on the go.
Refine your support process with customer feedback
Send automated surveys to customers after resolving their issues, collecting their ratings and comments.
Make it easy for customers to contact you
Collect customer requests from your website using our simple contact form. Easy to setup and modify. Works on all devices.
Office Location : USA
Source : https://supportbee.com
