OVERVIEW
Desk.com empowers fast-growing companies with out-of-the box functionality to manage all their service channels – email, mobile, chat, phone, self-support sites and social networks like Twitter and Facebook – in one place. Using its powerful features, customer support agents can increase productivity, become more efficient at day-to-day tasks and never let customer inquiries fall through the cracks.
DESCRIPTION
Multi-channel support
Get up and running in minutes on your own, and bring all your support channels together in one place to help customers faster than ever.
Mobile support
Help customers and keep an eye on your business from anywhere with end-to-end case management and reporting for mobile.
Case management
Route inquiries to the right agents and keep them all organized with intelligent tools that help you close cases in record time.
Productivity tools
Workflows and automation help you speed through repetitive tasks and frequently asked questions so you can focus on complex ones.
Make better decisions.
Bring all your data together and get the insights you need to make faster, smarter decisions.
Help customers help themselves.
Share your knowledge on a self-service site so your customers can find their own answers.
Scale as you grow.
Scale your business with 360 degree customer views, easy integrations, and part-time agents.
Office Location : USA
Source : https://www.desk.com/
