OVERVIEW
Zendesk CRM offers best customer experience. Our powerful integrated platform offer best in class and flexible customer experience across all size of organizations.
DESCRIPTION
Introduction to Zendesk CRM
Zendesk CRM is powerful and easy to use customer service and engagement platform. It is ready to meet the need of businesses across various domain worldwide. It satisfies the requirements of small. medium and large corporations. We are currently serving 100000 customers globally.
Features of Zendesk CRM
Get the message across
Embedded support: Implant bolster locally on your site with the Web Widget or inside your versatile application so clients can look for help, begin a talk, put a call, or simply email you without leaving your application.
Help focus : Give clients a chance to assist themselves with your insight base content, versatile responsive help center.
Answer Bot : Fueled by artificial intelligence, consequently react to help questions with important help focus articles, comprehending client demands while they sit tight for a specialist.
Proactive triggers : Send focused on and conduct based messages to clients. For instance, you can enable clients to finish their buy via naturally connecting with a talk.
Inbound and outbound calling : Get boundless inbound calls from clients. Track or give proactive help with outbound calls. Monitor calls with programmed ticket creation and call recording.
Unified Workspace
Unified workspace : The Zendesk Suite gives disentangled work processes through a simple to explore, relevant interface, paying little mind to the channel.
Abilities based steering : Naturally allocate tickets to the correct specialists dependent on their aptitudes, availability and outstanding burden. This guarantees your clients get quick help and your specialists aren’t over-burden.
Business rules : Utilize triggers to route a ticket work process dependent on particular activities or mechanizations for time-based conditions.
Instant customer context : The Pathfinder application gives you the setting you have to illuminate client request rapidly. See which encourage focus articles and Community posts clients have seen preceding, and in the wake of, presenting a ticket.
Predefined ticket activities : Utilize macros to react rapidly to standard solicitations with predefined activities. You can likewise produce different activities, such as changing the status of a ticket or adjusting certain fields.
Information Capture App : With Guide, you can use your group’s aggregate information. Specialists can make new substance, connect articles into tickets, and banner substance for upgrades, straightforwardly from their Zendesk Support operator interface.
The Insight Scoop
Constant omni-channel dashboard
Oversee tasks with combined cross channel. Show signs of improvement feeling of how you’re doing by picking up visibility into ticket volume, specialist execution, and other key help measurements over all channels.
Historical reporting
Monitor your support communications across channels in a single view using Insights. Track agent productivity, clients satisfaction, handle times to envision customer needs and increase satisfaction.
