OVERVIEW
ProProfs Help Desk is a customer service tool that allows agents to effectively track and resolve user requests and issues. Businesses today increasingly use a cloud-based help desk ticketing system due to its plethora of benefits.
DESCRIPTION
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
Key Features
- Canned responses and rule-based automated messages
- Shared inbox
- Ticket prioritization
- Collaborative email
- Issue tracking in one place
- Timely response with child tickets
- Tickets surveys
- Email Integration
- Instant support
- Faster ticket resolution
