OVERVIEW
Portrait Dialogue is a customer interaction solution that converts disparate customer interactions into a connected two-way dialogue, across all channels, for greater customer engagement.
DESCRIPTION
Our customer engagement solutions software is packed with outstanding features so you can open up communications with your customers and improve your marketing campaigns.
Intuitive user interface designed for marketers.
Portrait Dialogue’s easy-to-use interface features:
- Sleek “Windows 7” styling and “Visio-style” dialogue orchestration
- Visual micro-charts highlight areas of concern and provide immediate actionability
- Role-based views provide focused experience yet “single version of the truth”
- Interface theming to reinforce your brand
Multi-channel engagement capabilities
Using Portrait Dialogue enables you to engage with customers through online offline mobile and listening channels so you can communicate with and listen to your customers using the channels of their choice.
Our customer engagement solutions software allows you to develop a strategy using a wide range of channels including:
- Customer websites
- PURL
- SMS
- MMS
- WAP
- Direct mail
- Telemarketing
- Integrated online surveys
Multi-step multi-phase dialogue automation
Our Portrait Dialogue customer engagement solutions software features powerful automated functions enabling you to:
- Convert campaigns into engaging customer dialogue
- Choreograph customer lifecycle best practices
- Eliminate manual processes for improved efficiency
- Achieve individualised communication with each customer
- Automate internal processes for lead management
Multiple operation modes
Portrait Dialogue has a range of operational modes so you can:
- Automatically initiate marketing actions at the most relevant moment with real-time event triggers
- Automate recurring campaigns offers and activities
- Distribute campaigns and initiate dialogues “on-demand”
Real-time performance views
Our customer engagement solutions software includes a range of real-time performance viewing functions including:
- LiveView capability – pushes actionable information to the surface
- Unified campaign calendar – provides you with a consolidated view
- “Live edit” ability – allows your marketers to take action instantly
Customer insight you can use
Portrait Dialogue provides you with in-depth relevant information about your customers which you can use to improve your marketing campaigns:
- “Customer cards” go beyond a 360° view to give you a true “customer portrait”
- Real-time analytic scoring provides “up-to-the-second” campaign & dialogue selection accuracy
- Closed loop offer logging for iron clad measurement and response attribution
User productivity features
Our Portrait Dialogue customer engagement solutions software includes a range of features designed help you to manage your time more effectively so you can increase productivity:
- MyView keeps recent work pending tasks and watched campaigns clearly in view
- Microsoft Office-integrated task management streamlines planning & collaboration
- Guided Dialogue empowers basic casual and remote users
Source : http://www.pitneybowes.com
