OVERVIEW
IBM® Case Manager is a platform for designing and deploying solutions that help people gather the right content, apply analytics for faster, more accurate decisions, and take action to assure better business outcomes. With IBM Case Manager, organizations bring focus to the chaos of content – both structured and unstructured – whether on premises or in the cloud, in the office or in the field with mobile devices.
DESCRIPTION
Key Features
- Gives workers the control and insight they need to work faster and more effectively
- Provides real-time access to documents, structured data, unstructured data like video and social media and more filtered to provide a 360 degree view of the case
- Agile design capabilities built for Business Users to help reduce time to market and enable rapid application updates
- Extends IBM’s single interface design with tight integration to capture, analytics, governance, mobile connectivity, cloud deployments and non-IBM repositories through CMIS
- Supports a growing portfolio of Industry-specific Solutions built by IBM and an advanced network of IBM ECM Business Partners
- Available Case Manager Mobile App provides mobile case workers with the flexibility to surface the right content and action in order to make the right decisions, wherever they are.
Gives workers the control and insight they need.
- The advanced search and retrieval capabilities of the IBM Content Navigator user interface produce wide-ranging information access for a 360 degree view of all case content
- Content federation allows access to information from multiple third-party repositories and eliminates content siloing
- Content and process analytics and dashboards provide valuable insight into trends, best practices and productivity
- Real-time collaboration and up-to-date case histories help reduce workloads and promote better outcomes
