OVERVIEW
Gamification is the use of enhanced game mechanics to drive engagement in non-game business scenarios, by changing individual behavior in order to achieve business outcomes.
DESCRIPTION
Main Benefits
- Real-time feedback in the form of positive and negative points
- KPI monitoring and reviewing of results
- Transparency allows analysts to see their own performance, as well as that of their peers
- Goal setting can be done on a weekly, monthly, quarterly, half-yearly and yearly basis
- Trophies and badges help the management reward the employees accordingly
Key Features
- Enhanced game mechanics to shift rewards from extrinsic to intrinsic
- Real-time feedback mechanism
- Scoring parameters in the ticketing system that accounts for undesired behavior
- Reporting system with automated scoring
- Mechanism allows incentives based on human needs for achievement, status and competition
