iTouchVision’s user-friendly FMCG Software platform, streamlines business operations to maintain customer relations. Based on our proven, configurable, highly scalable, and fully web-based cloud architecture, it provides support for multiple service offerings while delivering a high total value of ownership.
COMPLAINTS AND ENQUIRIES
An all-inclusive complaint management software platform to capture issues and greviances by customers through calls, social media platforms, emails, self-service apps or web-forms and consolidates them with an omnichannel approach.
GIFT CARDS MANAGEMENT
Grievance resolution is managed with process automation by sending e-Gift cards to the complainant.
MASTER DATA MANAGEMENT
A centralised hub to consolidate the information about all your products, suppliers and customers in the MDM.
Advanced reporting features enabling you to make decisions with accurate analytics.
Our FMCG Software platform: a comprehensive platform specifically designed to meet the needs of a broad range of fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) companies. FMCG sector involves a huge distribution network, aggressive sales and marketing, dealing with masses, range of products, high stock turnover and manufacturing processes and customer support services.
Office Location : London
Source : https://www.itouchvision.com