OVERVIEW
Customer Relationship management: (enCRM) CRM software is designed to help businesses meet the overall goals of customer relationship management. Today’s CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back- end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer’s known history and prior interactions with your business. CRM software is commonly used to manage a business-customer relationship, however CRM software systems are also used in the same way to manage business contacts, clients, contract wins and sales leads Typically, CRM applications and software are considered enterprise applications that is an application designed for larger enterprises that would require a dedicated team to develop custom CRM modules, another team to analyze the resulting data and reports, plus an IT staff to handle costly upgrades and deployment. Small business CRM applications differ from enterprise CRM in a number of ways including the amount of data handled by the system, IT requirements, pricing, and the tools and features of the CRM application itself.
DESCRIPTION
Key Modules
- Customer details
- Customer category
- Leads generation
- Followup
- Reminder
- Meeting
- Prospect
- Bulk SMS
- Bulk email
- Income
- Reports
