OVERVIEW
eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer.
DESCRIPTION
Features
- Tailored website and Facebook experiences for customers with multichannel, multi-stage offers for different needs
- Unified agent desktop provides comprehensive visitor detail and 360 degree view of multichannel customer interaction history to agents
- Integration with other channels
- Multiple offers per page
- Access to a common knowledge base
- Set up Offers in minutes (no IT help needed)
- Template library to brand-align offers
- Range of triggers: time on page, pages visted, and more
- Scheduled offers
- Data adapter access to customer data in external systems
- Unmatched range of offer types
- Flexible business rules for eligibility
- Forecasting and A/B testing options
- Dashboard to monitor and analyze
Source : http://www.egain.com
