OVERVIEW
Newgen customer complaints management solution offers a single unified Case management based framework that can assist in capturing, recording, tracking, escalation and resolution of complaints throughout the organization. It helps in facilitating collaboration among departments at the same time as imparting a single view of individual cases for efficient decision making and prompt action.
DESCRIPTION
Key Features
- Flexible and agile platform
- Manage content and data seamlessly
- Gain insights for smarter and informed decisions
- Ensure better compliance
