ONTAQUE™ accompanies a powerful, accurate, and flexible Answering Machine Detection, a must have tool to survive today’s ferocious correspondences market.NGUCC delivers a world-class application that automates the handling of calls.
CONTAQUE™ NGUCC FEATURES AND HIGHLIGHts:
- Unified Solution to take care of all channels of communication like voiceCalls, SMS email & Chat.
- Better control of Contact center Operations through cradle to grave reporting.
- High agent productivity through better connect ratio, AMD & answer Supervision.
- Dynamic call flow generation by IVR designer and call transfer algorithms
- Unlimited Campaigns calling list and users.
- Upgradeability from 0 to any number of Seats ensuring Investment Protection.
- Compliance to statutory requirements for USA Telemarketing & Indian DNC laws, Also Includes new mobile norms in USA.
- Can have Digital Analog & IP Phones Softphones & PBX extensions.
- Ability to integrate any third party web CRM through the provided APIs.
- Support for USA and India including the new like Telemarketing, Collection, Insurance, Service Travel & real estate Sector.
- Multiple database Support like Oracle , PostgreSQL to enable integration to existent databases.
- Complete Blending available for Outbound and Inbound at the same time.
CONTAQUE™ comes with a powerful, accurate, and flexible Answering Machine Detection, a must have tool to survive today’s cutthroat communications market.
- Highly adaptive in nature with auto pacing
- It is possible to run a multisite contact center from a centralized database.
- All DB like posgreSQL and Oracle are available.
- Inbound calling and callback gets priority over outbound calls.
- Skill wise outbound and inbound call campaign dialing.
- User friendly GUI for server extensions, carrier configuration, users, roles etc. Roles creation for web manager and admin.
- Accept/ Reject and Autoanswer feature on agent exe.
- Agent can retransfer the call to main IVR menu.
- Automatic time zone checking.
- Predictive dialer, IVR Design, ACD, Voice Logger, Voice Broadcast.
- Unlimited Campaigns , Call Popup.
- Real-Time statistics & reporting, Graphical Reporting.
- Remote monitoring, Barging and Quality Monitoring.
- Web call back, SMS call back, DNC Filter.
- Blended campaign for inbound and outbound.
- Customer number display on agent exe.
- Separate conference number for each skill.