OVERVIEW
Avhan Communication Server (ACS) 6.0 is Avhan’s Flagship product for Contact Center Management. ACS offers services to manage business communication / customer interactions across multiple locations/ regions and has very strong multi-lingual capabilities.
DESCRIPTION
key Features
- Cloud ready – platform designed for cloud deployment
- Centralise / decentralise process functions for multi-center operations
- Create restricted / unrestricted views for clients to view their floor operations
- Template design allows for creation and termination of centers in shortest possible
- Distributed architecture – Monitor and retain control over multiple outsourced contact centers and processes
- High- Availability design for load distribution, load balancing and recovery –creates unmatched flexibility and agility to react to market requirements including traffic redistribution, opening new centers etc.
- Unified Communications platform provides integrated view of Customer Interactions across multiple communication channels including Voice, Chat, SMS, Email and Social Media.
- Highest Security standards delivered in process management in operations
- Multi-tenant design – Highest level of Customer data security
- Browser based Application Security Standard compliant
- Futuristic Process management
- Offers multi-lingual screens as well as multi-lingual process delivery
- In-built tools for Risk management at operational level
- Monitor and retain control over multiple outsourced contact centers and processes
- Easy enablement of home agents and agents on the move.
- Agnostic to Hardware and software platforms – Non Proprietary approach
- Supports multiple hardware devices for Telecom terminations and for agent communications (NGN ready)
- Easy integration with existing EPABX / IP PBX platforms
- Supports Windows and Linux OS
