OVERVIEW
ONTAQUE™ accompanies a powerful, accurate, and flexible Answering Machine Detection, a must have tool to survive today’s ferocious correspondences market.NGUCC delivers a world-class application that automates the handling of calls.
DESCRIPTION
Key Features
- Unified Solution to take care of all channels of communication like voiceCalls, SMS email & Chat.
- Better control of Contact center Operations through cradle to grave reporting.
- High agent productivity through better connect ratio, AMD & answer Supervision.
- Dynamic call flow generation by IVR designer and call transfer algorithms
- Unlimited Campaigns calling list and users.
- Upgradeability from 0 to any number of Seats ensuring Investment Protection.
- Compliance to statutory requirements for USA Telemarketing & Indian DNC laws, Also Includes new mobile norms in USA.
- Can have Digital Analog & IP Phones Softphones & PBX extensions.
- Ability to integrate any third party web CRM through the provided APIs.
- Support for USA and India including the new like Telemarketing, Collection, Insurance, Service Travel & real estate Sector.
- Multiple database Support like Oracle , PostgreSQL to enable integration to existent databases.
- Complete Blending available for Outbound and Inbound at the same time.
